Opportunity Information: Apply for HHS 2023 ACF ACYF CA 0077
The Department of Health and Human Services (HHS), through the Administration for Children and Families (ACF) within the Administration on Children, Youth and Families (ACYF) and the Childrens Bureau (CB), is offering a discretionary grant opportunity to fund a single national hotline focused on child safety and family well-being concerns. The purpose is to operate and strengthen a nationwide service that people can reach by phone call, text, and online chat to get timely information, practical support, and referrals when they are worried about a childs safety or a familys overall well-being. The hotline is intended to serve both youth and adults, functioning as an accessible entry point to guidance and connection with appropriate services rather than leaving callers to navigate complex systems alone.
The funded project is expected to center on several core objectives that shape both day-to-day operations and longer-term program development. A major emphasis is on using established best practices and current research to guide how hotline staff are trained, how communication platforms are designed and managed, and how staff respond effectively to child safety and family well-being situations in a hotline setting. This includes building staff capability to handle sensitive, high-stakes conversations, recognize varying levels of risk, respond in a trauma-informed and culturally responsive way, and provide accurate guidance that is consistent with what research shows works in crisis and support-line environments.
Another required focus is maintaining a robust and continuously updated referral database. The hotline is expected to provide callers with relevant national, state, and local resources, including concrete supports that can stabilize families and reduce risk, such as food assistance, housing supports, behavioral health services, domestic violence resources, parenting and family support programs, and other community-based services. The intent is not just to provide general advice, but to offer actionable referrals tailored to a callers location and circumstances, which means the database must be actively curated and kept current as services, eligibility rules, and contact information change over time.
The opportunity also explicitly aligns with ACFs broader strategic direction by emphasizing whole-family and community-based approaches. In practice, that means the hotline should be designed to support families in ways that help them recover from safety concerns whenever possible, using approaches that strengthen protective factors and connect families to supportive networks rather than defaulting to punitive or isolating responses. The grant envisions a hotline that can help people identify solutions within their communities, reduce escalation when appropriate, and encourage pathways to support that promote stability and well-being for children, youth, and caregivers.
Equity and accessibility are built into the program expectations. The hotline must ensure awareness and equitable access for underserved and marginalized communities as described by Executive Order 13985. This includes, at a minimum, planning for meaningful access for non-English speakers and for individuals with speech and hearing impairments, which typically requires thoughtful language access services and accessible communication options. The goal is for the hotline to be usable and visible to communities that often face barriers to services, whether those barriers relate to language, disability, geography, distrust of systems, or other forms of marginalization.
Finally, the project must commit to continuous quality improvement and evaluation in a hotline environment. This means the grantee is expected to track performance and outcomes in a way that supports ongoing improvement, such as monitoring responsiveness across phone/text/chat channels, assessing the accuracy and usefulness of referrals, evaluating training effectiveness, and using data to refine protocols and outreach strategies. The opportunity signals that operating the hotline is not enough on its own; the hotline must be able to demonstrate learning, adaptation, and effectiveness over time.
From an administrative standpoint, this is a grant (funding instrument type: Grant) under the Income Security and Social Services activity category and CFDA number 93.670. Only one award is expected (ExpectedAwards: 1), with an award ceiling of $2,000,000. The project period can be funded for up to five years. Eligibility is broad and includes many types of public and private entities, such as state, county, and local governments; special districts; independent school districts; public and private institutions of higher education; federally recognized tribal governments and other tribal organizations; public housing authorities; nonprofit organizations with or without 501(c)(3) status; for-profit organizations other than small businesses; and small businesses. The opportunity number is HHS 2023 ACF ACYF CA 0077. The notice was created May 11, 2023, and the original application deadline was July 11, 2023, with electronic submissions due by 11:59 pm Eastern Time on the due date.Apply for HHS 2023 ACF ACYF CA 0077
- The Department of Health and Human Services, Administration for Children and Families - ACYF/CB in the income security and social services sector is offering a public funding opportunity titled "Providing Support Through a National Hotline for Child Safety and Family Well-Being Concerns" and is now available to receive applicants.
- Interested and eligible applicants and submit their applications by referencing the CFDA number(s): 93.670.
- This funding opportunity was created on May 11, 2023.
- Applicants must submit their applications by Jul 11, 2023 Electronically submitted applications must be submitted no later than 1159 pm Eastern Standard Time on the listed application due date.. (Agency may still review applications by suitable applicants for the remaining/unused allocated funding in 2026.)
- Each selected applicant is eligible to receive up to $2,000,000.00 in funding.
- The number of recipients for this funding is limited to 1 candidate(s).
- Eligible applicants include: State governments, County governments, City or township governments, Special district governments, Independent school districts, Public and State controlled institutions of higher education, Native American tribal governments (Federally recognized), Public housing authorities/Indian housing authorities, Native American tribal organizations (other than Federally recognized tribal governments), Nonprofits having a 501(c)(3) status with the IRS, other than institutions of higher education, Nonprofits that do not have a 501(c)(3) status with the IRS, other than institutions of higher education, Private institutions of higher education, For profit organizations other than small businesses, Small businesses.
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